Customer and order intake
Add customers manually, import CSV files, or send completed orders through the API so review requests are tied to real customer activity.
Review workflow features
Everything you need to ask, listen, route, and measure reviews.
eReviewPro gives your business one place to invite known customers, collect private feedback, see who responded, and guide happy customers to Google Reviews, Trustpilot, BBB, Yelp, SmartCustomer, ResellerRatings, Facebook, Tripadvisor, or custom review links.
✓ Known-customer review requests
✓ Private feedback first
✓ Public destination click tracking
The missing layer
Public review sites show the outcome. eReviewPro shows the workflow before that.
Track the customer list, invitation, response, rating, private comment, and review-destination click before the customer leaves your process.
Core features
Built around the review process small businesses actually use.
Start with the review links you already have, then add the visibility most direct review links cannot give you.
Private feedback collection
Capture ratings and private comments first so your team can identify unhappy customers before a public-review problem grows.
Review destination routing
Configure review links by location for Google, Trustpilot, BBB, Yelp, SmartCustomer, ResellerRatings, Facebook, Tripadvisor, or any custom destination.
Destination click visibility
See which public review destination a customer clicked after leaving feedback, while staying honest that outside platforms control final review posting.
Email invitations and templates
Create reusable review-request email templates, send requests to selected customers, and keep the process simple for staff.
Automatic reminders
Follow up with customers who have not responded, while respecting suppression and unsubscribe controls.
Public profile and website widgets
Publish selected first-party reviews to your eReviewPro profile and embed approved reviews on your own website.
Reports and exports
View invitation counts, response activity, ratings, private feedback, public destination clicks, and exported data from one dashboard.
Team and location controls
Separate review links, templates, and reporting by business location while giving team members the access they need.
How it works
A simple funnel your staff can actually follow.
eReviewPro is designed to keep the review workflow visible without turning staff into reputation-management experts.
1. Ask known customersUse manual contacts, CSV import, or API intake from your sales, CRM, POS, or e-commerce system.
2. Capture feedback firstCustomers leave a rating and private comments before choosing a public review destination.
3. Route happy customersGuide satisfied customers to the review sites that matter most for your industry and locations.
4. Measure the funnelSee who was invited, who responded, what they rated you, what they said privately, and where they clicked.
Why teams use it
More control than a bare review link. Less complexity than a large review suite.
eReviewPro is not trying to replace every public review site. It gives you the business-owned workflow around those review sites.
Protect the customer relationshipFeedback begins with your business instead of sending every customer straight to a third-party site.
Use review links you already haveKeep your Google, Yelp, BBB, Trustpilot, SmartCustomer, ResellerRatings, Facebook, Tripadvisor, or custom review links.
Help staff follow a processContacts, locations, templates, review requests, private feedback, reports, and widgets live in one simple dashboard.
Launch with setup helpEarly customers can get help configuring review links, branding, imports, API workflow, and the first test request.
Feature comparison
Designed for review visibility before customers leave your workflow.
Use eReviewPro when you want a lower-cost, customer-owned feedback funnel across many review destinations.
| Need | eReviewPro | Plain review link | Large review platform |
|---|---|---|---|
| Known-customer tracking | Included — invite, response, rating, and click visibility. | Usually no clear customer-level workflow. | Often available, but tied to broader platform setup. |
| Private feedback first | Core workflow — capture feedback before public routing. | Customer goes straight to the outside site. | Available in some workflows and plans. |
| Multiple destinations | Google, Trustpilot, BBB, Yelp, SmartCustomer, ResellerRatings, Facebook, Tripadvisor, and custom links. | Usually one link at a time. | Depends on the platform and package. |
| Website review widget | Included for selected first-party reviews. | Not included. | Often available. |
| Simple starting price | $49/month Starter and $89/month Growth. | Free but limited visibility. | Often higher or package-based. |
Turn review requests into a measurable customer-feedback workflow.
Start with your existing review links, import your first customers, and see the review funnel in one place.